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Mobile App Support Engineer
Application Support
Chennai
Full time
1-2 years
₹2.2–4.5 LPA
Support Android and iOS applications by analysing incidents, coordinating fixes and assisting users.
Job Highlights:
- Troubleshoot live Android and iOS application issues
- Coordinate with customers, developers, QA and server teams
- Gain exposure to APIs, Firebase, logs, releases and production support
About the Role:
Provide functional and technical support for mobile applications used by customers and operations teams.
Analyse issues using screenshots, logs, API responses and reproducible test cases.
Track incidents through resolution and communicate clear status updates to stakeholders.
Role Category: Technical Support | Industry: IT Services & Consulting | Education: UG: Any Graduate
Job Highlights:
- Troubleshoot live Android and iOS application issues
- Coordinate with customers, developers, QA and server teams
- Gain exposure to APIs, Firebase, logs, releases and production support
About the Role:
Provide functional and technical support for mobile applications used by customers and operations teams.
Analyse issues using screenshots, logs, API responses and reproducible test cases.
Track incidents through resolution and communicate clear status updates to stakeholders.
Role Category: Technical Support | Industry: IT Services & Consulting | Education: UG: Any Graduate
Key Responsibilities
- Investigate login, payment, notification, location and application-flow issues
- Reproduce defects, document evidence and coordinate with development teams
- Monitor releases, maintain support records and follow escalation procedures
- Reproduce defects, document evidence and coordinate with development teams
- Monitor releases, maintain support records and follow escalation procedures
Requirements
- 1–2 years of mobile-application support or testing experience
- Basic understanding of Android, iOS, APIs, Firebase and issue tracking
- Strong communication, documentation and problem-solving skills
- Education: UG: Any Graduate
Preferred:
- Knowledge of Postman, SQL, log analysis and Play Console
- Experience supporting delivery, e-commerce or SaaS applications
- Basic understanding of Flutter or React Native
- Basic understanding of Android, iOS, APIs, Firebase and issue tracking
- Strong communication, documentation and problem-solving skills
- Education: UG: Any Graduate
Preferred:
- Knowledge of Postman, SQL, log analysis and Play Console
- Experience supporting delivery, e-commerce or SaaS applications
- Basic understanding of Flutter or React Native
Key Skills
Mobile App Support
API / Firebase Troubleshooting
Testing / Client Communication
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