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Technical Support Engineer
Application Support
Chennai
Full time
1-2 years
Support web, API, and database applications by diagnosing incidents and coordinating reliable resolutions.
Job Highlights:
- Troubleshoot frontend, backend, API, database, and server issues
- Support live SaaS, dashboard, and marketplace applications
- Work closely with customers, developers, QA, and infrastructure teams
About the Role:
Provide end-to-end technical support for full-stack web applications and APIs.
Analyze browser, server, application, and database evidence to identify root causes.
Manage incidents through resolution while maintaining professional customer communication.
Role Category: Technical Support | Industry: IT Services & Consulting | Education: UG: Any Graduate
Job Highlights:
- Troubleshoot frontend, backend, API, database, and server issues
- Support live SaaS, dashboard, and marketplace applications
- Work closely with customers, developers, QA, and infrastructure teams
About the Role:
Provide end-to-end technical support for full-stack web applications and APIs.
Analyze browser, server, application, and database evidence to identify root causes.
Manage incidents through resolution while maintaining professional customer communication.
Role Category: Technical Support | Industry: IT Services & Consulting | Education: UG: Any Graduate
Key Responsibilities
- Investigate UI, API, authentication, database and deployment-related incidents
- Use logs, browser tools, Postman and SQL to reproduce and document issues
- Coordinate fixes, verify resolutions and maintain support knowledge records
- Use logs, browser tools, Postman and SQL to reproduce and document issues
- Coordinate fixes, verify resolutions and maintain support knowledge records
Requirements
- 1–2 years of web-application support, testing or development experience
- Basic knowledge of JavaScript, APIs, SQL, Linux and browser debugging
- Strong analytical, communication and ticket-management skills
- Education: UG: Any Graduate
Preferred:
- Exposure to React, Node.js, Laravel or cloud environments
- Knowledge of monitoring, Git and deployment workflows
- Experience supporting SaaS or marketplace platforms
- Basic knowledge of JavaScript, APIs, SQL, Linux and browser debugging
- Strong analytical, communication and ticket-management skills
- Education: UG: Any Graduate
Preferred:
- Exposure to React, Node.js, Laravel or cloud environments
- Knowledge of monitoring, Git and deployment workflows
- Experience supporting SaaS or marketplace platforms
Key Skills
Full-Stack Application Support
REST API / SQL / Logs
JavaScript / Linux Troubleshooting
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